Advance bookings made on-line will be charged to your account at the time you make your booking and an email confirmation with relevant information will be sent.
When booking an activity, a contract is made when the booking is confirmed by Wavehunters either in writing, email or verbally. In the case of late telephone bookings, when written/e-mail confirmation is not possible in time then the agreement is a verbal contract. When making a booking with Wavehunters you are confirming that you have read and agree with these terms and conditions. Exceptions to these terms and conditions cannot be made for any reason as we run an extremely high quality, tight margin program with limited spaces.
When booking an activity, payment is taken by Wavehunters UK LTD.
Wavehunters require 100% of the total activity cost when booking. Wavehunters have the right to cancel a person’s place on the activity if full payment is not received. Activity reminders will not always be sent.
- If the participant has to cancel or change booking;
All cancellations must be sent in writing or email wherever possible and will be effective on the date which they are received by Wavehunters. Cancellation charges are payable as follows: Over 30 days before lesson date: No cancellation charges applicable (credit note or full refund available)
Less than 30 days before lesson date: 100% of total cost payable. Gift vouchers are non-refundable but can be transferred to different recipients, valid for 1 year from date of purchase. Participants that fail to show will be charged in full for the lesson, no exceptions.
- If Wavehunters have to cancel or change your booking:
Very occasionally, we may be required to cancel our activities at short notice for operational or safety reasons (e.g. high winds, waves or tides). If this situation arises we will try and give as much notice as possible and will give you a full refund or transfer your booking to another date or offer a credit note.
Wavehunters will take no financial responsibility for any other costs incurred for these cancellations (for example travel or accommodation costs) It is important that the contact number and email address left when booking are correct so we are able to get hold of you should we need to cancel. Please check your emails and texts before you set off.
Please note, rain does not affect our service and we will not cancel for these conditions.
PARTICIPATION AND LIABILITY
The activities of Surfing, Stand up Paddleboarding, and boat trips/sea safaris carry a degree of risk both to people and property, even if enjoyed under proper supervision by qualified instructors. All participants must make us aware of any medical conditions, illnesses or allergies they may have and any prescribed medication they are taking.
All surf school and SUP participants must make their instructor aware of their general water confidence and swimming ability. In no circumstances should participants be under the influence of any alcohol, drugs or medication at the time of the lesson which may adversely affect their physical abilities. All participants must agree to abide to all instructions and decisions that Wavehunters and its instructors make. Participants will have the use of Wavehunters equipment during their lessons. Wavehunters takes all reasonable measures to ensure the safety and good condition of that equipment, participants are responsible for immediately reporting any damage caused to the equipment or which becomes apparent whilst the equipment is in their possession.
Wavehunters does not seek to limit or exclude any liability for personal injury or loss of life which may occur as a result of its own negligence or that of its employees, officers or agents, however, Wavehunters assumes no liability in respect of any personal injury, loss, damage, consequential loss or third party claims which occur through no fault of its own, its employees, officers or agents. All other liability or conditions implied by law are excluded to the fullest extent possible.
The prices printed on this web site are valid at the time of publication. Wavehunters has the right to increase or reduce any of the prices any time after publication. Any changes will be made clear at the time of booking Wavehunters reserves the right to cancel or change course dates subject to notification of those persons booked on to the course.
I agree to abide by all decisions and adhere to all instructions that Wavehunters staff and instructors make whilst under their supervision. This includes sea-related conditions beyond Wavehunters control (flat days, fog, dangerous sea conditions etc.).
Permission is given for participant’s contact details to be entered into the Wavehunters database and held in accordance with the Data Protection Act 1998. This information will not be forwarded to third parties.